September 10, 2021

Have you been having issues trying to connect your phone to WiFi? It can be extremely frustrating, especially if you are in the middle of a Zoom meeting or movie. WiFi is often seen as an essential part of day-to-day life for many in order to not use up mobile data quickly. 

When it comes to trying to fix any connection issues you may be having with connecting to WiFi, there are some simple troubleshooting solutions that you can try. We outline some of them below:


How To Fix WiFi Connectivity Issues On Apple & Android: 

Check your settings: 

This seems like it would be the most obvious solution, but funnily enough, many people overlook it. Sometime we can accidentally adjust settings without our knowledge. When trying to connect to WiFi, ensure that you have not accidentally switched on Airplane mode or WiFi altogether. These will both result in not being able to connect to your preferred network. 


Restart your phone:

If your settings are all set to allow WiFi connection, yet you are still unable to connect, the next step is to restart your phone. Restarting your phone is one of the most common ways to resolve any issue on your phone. Try restarting your phone and following that you can also try a soft-reset which does not affect any of your phone's data. 

The method to perform a soft-reset will vary depending on what phone model you have, but instructions for this can easily be found in your user guide. 


Forget your network:

If you are having issues connecting to a specific network, it may be an issue with the settings to do with that connection point. In order to fix this, you can try and 'Forget the network'. Below are the different ways to perform this action on Apple and Android devices. 

How to forget a Wi-Fi network on iPhone:

  • Open Settings and tap Wi-Fi
  • Tap the information icon next to the network name
  • Tap Forget This Network(the network will disappear briefly)
  • When it reappears, tap on it to reconnect and insert password if applicable

How to forget a Wi-Fi network on Android:

  • Open Settings and tap Connections or Network & Internet
  • Tap Wi-Fi, tap the network name (or the gear icon next to the network name if you're using a Samsung device) and then tap Forget
  • The network will disappear briefly. When it reappears, tap on it and input the password to reconnect


Check for OS updates:

Sometimes there can be a bug that gets into your software which can cause issues with WiFi connectivity. If this does happen, your OS provider will generally produce a new software update with patches included to fix any bugs causing known issues. 

Software updates will be available in your general settings to retrieve and install.


Reset Network Settings: 

If none of the above options have resolved your WiFi connectivity problems, you may want to consider resetting your network settings. These settings control things such as WiFi, Bluetooth and Mobile Data. To reset your network settings, follow the steps below depending on whether you have an iPhone or Android device: 

How to reset network settings on iPhone:

  • Open Settings. Tap General, then Reset
  • Tap Reset Network Settings and enter your passcode
  • Tap Reset Network Settings again and your phone will begin the reset process

How to reset network settings on Android:

  • Open Settings, and tap SystemAdvancedReset options, then Reset Wi-Fi, mobile & Bluetooth, or if you have a Samsung phone, tap General ManagementReset, then Reset Network Settings
  • Tap Reset Settings and enter your passcode or password
  • Tap Reset Settings, then Reset and the reset process will begin


Restart Your WiFi Router: 

Sometimes connection issues on your phone can be completely unrelated to any issue within your device at all. This means it will likely be caused by your router. If you have not been able to fix your WiFi connectivity issue through adjusting your phone, trying restarting your modem. 


WiFi connectivity issues are common, but thankfully because of these simple solutions you can easily get your phone back up and running quickly. If you are unable to connect your device after following these steps, feel free to get in touch with our DeXTech Support Team and we would be more than happy to take a look at the issues you are experiencing and help you out! 


Here at DeXTech, we are here to help you with your technology requirements. We stock a wide range of Apple products, from the iPhone 4s all the way through to the iPhone XS, plus the iPad range. Along with this, we carry a huge range of Android smartphones and tablets, including Samsung, Pixel and LG. With these devices on hand we are able to offer technical support every step of the way from assisting to get your device setup to dealing with issues such as network issues or software troubleshooting. We have a helpful team who can lend a hand via our tech support email address: Do not hesitate to reach out!



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