August 18, 2020

My device will not connect to Mobile Data, why is this?

Sometimes, with an older Android device, a phone may struggle to connect to your carriers mobile data network, despite being able to text and call fine. This is simply due to the connection settings on the device and with a few simple steps you will have mobile data online in no time! 

The setup changes slightly for each carrier, but the first steps are the same regardless.

Firstly you will need to turn off your Wifi connection on the device and turn on mobile data.

Next you will need to go to Settings -> Connections -> Mobile Networks -> Access Point Names. Here you will then need to tap 'Create New APN' after hitting the menu in the top right hand corner of the screen. 

The setup instructions will be dependant on your carrier, but you can find all of these directly on the links below:

If you needed any further help in setting up your APN settings, feel free to email us at One of our friendly team members will be able to assist you! 


Here at DeXTech, we are here to help you with your technology requirements. We stock a wide range of Apple products, from the iPhone 4s all the way through to the iPhone XS, plus the iPad range. Along with this, we carry a huge range of Android smartphones and tablets, including Samsung, Pixel and LG. With these devices on hand we are able to offer technical support every step of the way from assisting to get your device setup to dealing with issues such as network issues or software troubleshooting. We have a helpful team who can lend a hand via our tech support email address: Do not hesitate to reach out! 

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