February 05, 2022

When the first set of AirPods were released in 2016, many people fell in love with the sleek and easy-to-use earphones that they are. With the ability to set them up in seconds using your existing Apple ID and device, gone were the days of having to fiddle around with cables or annoying, unstable Bluetooth connections.

However, as time progressed some minor bugs did affect users, as was to be expected. No matter the generation of AirPods or AirPods Pro that you have, issues such as refusing to charge or connect to your device can arise. In most cases, a simple full reset of the earphones can resolve this issues in minutes, getting you back to the ease of use you would expect from these Apple devices. 

Resetting your AirPods can be somewhat confusing at times, but below we provide a step-by-step guide on how to complete the process quickly and easily. 


Resetting Your AirPods/AirPods Pro


Preparing Your AirPods for the Reset:

- Step One:

Place your AirPods into their charging case if this is not already done so. Close the case and leave them for around a minute. This gives the AirPods time to gain some charge if they are low on battery and for the case to recognise and connect to them. 

Step Two:

Ensure that your case itself has plenty of battery. It is a good idea to charge up your AirPods case before attempting to reset them. This will ensure the reset fully completes and limits the risk of low battery halting the process. 



Step Three:

Grab an Apple device that you usually would use with your AirPods. Flip open the top of your AirPods case to allow your device to sense they are near before heading to your Settings.

- Step Four: 

In Settings, click on Bluetooth. Find your connected AirPods and select the 'more information' button shown through the "i" symbol on the right hand side of your screen. 

Step Five: 

Select the 'Forget This Device' button and follow the prompts to confirm this process. Once this is done, your AirPods will no longer be connected to your device. Place that device in another room away from the AirPods so that they cannot attempt to reconnect during the reset process. 



Completing the Reset: 

- Step One: 

Keep the lid of your AirPods case open. Locate the indicator light to keep an eye on it. This light is usually on the front of the case for most AirPod models, although the very first generation has it on the inside of the case.

- Step Two:

Locate the small setup button on the back of your case, located in the middle. Press and hold this button (you should be able to feel when it is pressed down). 

- Step Three: 

Keep holding the button down and watch the indicator light on your charging case, which should start flashing white. After about 15 seconds, you should see the light flash orange before changing to white. Once the light is white, you can release the button and your reset is complete! 


Reconnecting Your AirPods: 

With the reset complete, you can now begin to use your AirPods again! Grab your Apple device and open the lid of your AirPods to initiate the setup process. Follow the prompts to complete the process, answering the basic learning gesture control questions as they come. Following this you are done and can begin to use the AirPods as normal again! 




Here at DeXTech, we are here to help you with your technology requirements. We stock a wide range of Apple products, from the iPhone 4s all the way through to the iPhone 13, plus the iPad range. Along with this, we carry a huge range of Android smartphones and tablets, including Samsung, Pixel and LG. With these devices on hand we are able to offer technical support every step of the way from assisting to get your device setup to dealing with issues such as network issues or software troubleshooting. We have a helpful team who can lend a hand via our tech support email address: support@dextech.co.nz. Do not hesitate to reach out! 



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