April 19, 2021

The App Store is an essential part of your iPhone and the operation of your device. It is the key to utilising your iPhone to its full potential as it is the doorway to the thousands of apps available to us now that perform a vast variety of different functions. Without the App Store, only the first-party apps would be usable, making the iPhone a very limiting smartphone device. 

So, if you cannot access the App Store, you will have very limited ability to expand the use of your iPhone. Luckily, the inability to access the App Store can likely be fixed with a few simple steps (the majority of them being linked to connection issues). This should help you get your iPhone (or iPad) connected to the App Store again quickly. 


Check Apple's System Status Page

The first thing to do to eliminate the chance of it not being an issue with your iPhone or software is to check the Apple system status page. If the App Store is down, there is no point in trying to rectify the issue with the troubleshooting solutions below as this is a problem that is out of all of our hands! 

When you head to Apple's System Status Page you can see straight away whether there is an issue that they are working on fixing. The App Store is the first system on the list so it is easy to find. If it has a green dot beside it, this means it is working as it should and it is likely an issue with your phone that is preventing you from accessing the App Store. 


Check Your Internet Connection

One of the most common problems with having no connection with the App Store is simply a lack of internet connection. Firstly, check for the WiFi icon in the top right hand corner of your screen, or the 4G/5G icon if you are using cellular internet. If you are not connected to your usual WiFi network, go to settings and and tap on the name of your regular WiFi network and reconnect. 

If either of these two icons are appear, that is a good sign. However, connectivity issues can still be happening so it is good to try and load a Safari or Chrome page just to double check that you do not need to reset your internet settings. 


Check Date and Time

Apple recommends ensuring that you date and time are correct if you cannot access the App Store. If the date and time on your iPhone is incorrect, go toSettings > General > Date & Time. From here, you can either tap Set Automatically to get your iPhone to do the hard work for you. Or, if you have the automatic setting turned off, you can tap on the date and/or time to set them properly.

Close App Store and Try Again

Yes, it’s a simple step, but closing the App Store and reloading may solve connection issues. This will clear its temporary cache, removing any short-term data that may be getting in the way of you connecting to it properly. 


Update Software

It is important to check and ensure that your software is fully up to date. If it is not, there may be some bugs that may be blocking and stopping the App Store from opening. 

You can check for any pending software updates under Settings > General > Software.


Overall, if these solutions do not work you may want to try a factory reset as your last resort. If you do attempt this, it is important to ensure that you back up your information first. It is unlikely that you would have to get to this stage, but the option is there if you are unable to resolve the issue through these previous steps. 

If you are having trouble with accessing your App Store, feel free to get in touch with the DeXTech support team and we would be more than happy to help you out! 

Here at DeXTech, we are here to help you with your technology requirements. We stock a wide range of Apple products, from the iPhone 4s all the way through to the iPhone XS, plus the iPad range. Along with this, we carry a huge range of Android smartphones and tablets, including Samsung, Pixel and LG. With these devices on hand we are able to offer technical support every step of the way from assisting to get your device setup to dealing with issues such as network issues or software troubleshooting. We have a helpful team who can lend a hand via our tech support email address: support@dextech.co.nz. Do not hesitate to reach out!


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